You are a business partner (ABC Corp.). Email a staff member at their personal address and get their reply here.
Escalations the dispatcher sends when nobody reacts in time. Shown here for the demo; with a registered origination number they go to the real phone.
You are the staff member. "I'm on it" stops the escalation; "Hand to…" reassigns and teaches the dispatcher. Write your reply in the thread, then "Send" and "OK, send".
Plain-language rules the AI dispatcher follows (layer 2). Below them, what it has learned from hand-offs (layer 3) until someone adopts it.